Wallace Bishop Jewellery Care Plan

Important Information

This completed brochure and your original receipt must be retained and submitted on each occasion your item is presented for service over the life of the Jewellery Care Plan.

• The Wallace Bishop Jewellery Care Plan is not transferable between items purchased
• The Wallace Bishop Jewellery Care Plan is not an extension of warranty

General Advice

Proper care and handling of your jewellery can help it maintain its beauty and sparkle for years to come. When you have purchased your precious jewellery, it is important to take proper care to ensure it lasts and maintains its sparkle.

The hardness of a gem is based on a gem trade standard called Moh’s Scale, developed in the 19th century. The scale rates the hardness of a material out of 10 and at each higher number it can be abrasive to a material with a lower number. Diamonds are rated at the highest of 10; rubies and sapphires are 9; emeralds and topaz are 8; garnets, tourmalines, and quartz are 7. Those materials below 7 can be scratched or chipped easily if not worn with care. These gemstones include including opal, turquoise, lapis lazuli, coral and pearl. Gold, silver and platinum metals are only rated at between 2.5 and 4 on Moh’s scale of hardness which means they require special care, cleaning, and storage.

Terms and Conditions

1) Wallace Bishop PTY LTD CAN:009 665 212 contracts with you to provide the service offered under the Terms and Conditions; (2) In purchasing the Jewellery Care Plan, you acknowledge that you agree with the Terms and Conditions and that you have had the opportunity to read the contents of that section; (3) Provided no service has been conducted, this Agreement may be cancelled within 7 days of purchase; (4) All requests for service under the Jewellery Care Plan must be lodged with a Wallace Bishop store. Postal lodgement may be made to: PO Box 2500 Fortitude Valley Business Centre QLD 4006. The Wallace Bishop Jewellery Care Plan brochure and purchase receipt must be provided on each occasion together with the item to be serviced; (5) Our liability under the Plan is limited to the extent that the total cost in parts plus labour expenses to maintain the jewellery item is not greater than its original price of the jewellery; (6) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
INSTRUCTIONS You must keep this Plan and the original purchase receipt for the product; they are integral parts of the Jewellery Care Plan, and you are required to produce them to an authorised Wallace Bishop sales associate to obtain service under the Plan.
TO OBTAIN SERVICE To obtain service under your Jewellery Care Plan, produce the covered item along with the Plan document and original purchase receipt to a Wallace Bishop store. Unauthorised modifications and repairs are not covered under this Plan.
WHAT IS COVERED The following services are covered upon purchase of your Jewellery Care Plan: (1) Annual ring resizing (one size up, or down) within our qualified Jeweller’s recommendations to ensure the structural integrity of the ring and any set gemstones; note, not all styles of rings are suitable for resizing and are excluded from the service under this Care Plan; (2) Re-tipping of claws; (3) Gemstone tightening; (4) Refinishing and polishing; (5) Cleaning and inspecting; (6) Earring repair; (7) Chain and bracelet soldering; (8) If the item purchased is made with white gold, a professional rhodium plating service will be provided on 2 occasions under the 5 Year Plan and 4 occasions under the 10 Year Plan; (9) Resetting diamonds and gemstones; (10) Clasp replacement; (11) Free professional care guide and cleaning cloth; (12) Complimentary clean, inspection and polish of your jewellery piece once every 12 months. As part of this Plan (5 Year or 10 Year), all repairs and inspections will be conducted at Wallace Bishop’s Repair Division at 55 Doggett Street Newstead, QLD by suitably qualified jewellers.
EXCLUSIONS Exclusions include: (1) Where the original Jewellery Care Plan documentation cannot be produced at the time of service, the claim cannot proceed; (2) Damage caused by an accident, misuse of the item or abnormal wear and tear of the item covered by the Jewellery Care Plan; (3) Modifications, alterations or repairs conducted by a party other than Wallace Bishop, will void the Jewellery Care Plan; (4) Damage resulting from loss, theft, malicious damage, vandalism, collision, fire, flood, acts of God, war and civil unrest to the item, are not covered by the Jewellery Care Plan; (5) The separation or loss of gemstones resulting from a cause that is not a direct result of a manufacturing defect; (6) The chipping or cleavage of gemstones due to accidental or unnatural force; (7) Where a defect occurs to a part or the whole of the item and the cost of repair is greater than the original purchase value of the jewellery item, Wallace Bishop reserves the right to exchange the jewellery item with one with the same or similar characteristics and design; (8) The loss of use of the item whilst it is being serviced is not covered under the Jewellery Care Plan; (9) The Jewellery Care Plan is not transferable through sale, other than to whom it is gifted at time of its original purchase; (10) The Jewellery Care Plan is not an extension of Warranty.
RENEWAL If you would like to renew the 5 or 10-year Jewellery Care Plan at the end of the term, we may at our discretion, offer you a new Care Plan at the then-current pricing. TERMS OF COVERAGE The term and coverage of this Jewellery Care Plan begins on the date of purchase and continues for either 5 years in the case of the 5 Year Total Care Plan or 10 years in the case of the 10 Year Ultimate Care Plan.
THE GROW YOUR DIAMOND PROGRAM You will receive access to the Wallace Bishop Grow Your Diamond program. This program provides you with the opportunity to bring your Wallace Bishop Diamond purchase back into our stores and upgrade the weight of your Diamonds. We will credit you for the exact amount that you originally paid for your Diamonds, and then you are able to put that amount towards a beautiful new selection. Terms and Conditions apply. Proof of purchase from Wallace Bishop store must be verified. Minimum diamond weight applies. Minimum upgrade weight applies. WB22 printed May 2019