a. Goods purchased on this website will be delivered
free where the order value is $150 or greater. All orders under $150
will incur a flat fee of $10.00 per order. All orders are delivered via
the Australia Post tracked delivery system.
b. Available goods will generally be dispatched within
3 business days from the date of purchase and delivered within 5
business days of the date of purchase although no guarantee can be
given on the delivery date of goods purchased on this website.
c. Title in the goods purchased will pass to the
purchaser upon dispatch from our distribution centre. Transit insurance
is provided up to $5,000 provided Australia Post records corroborate
that the item was lost whilst in transit.
d. Upon dispatch of the goods from our distribution
centre the purchaser will receive an email from Australia Post with the
shipment details and a link to the Australia Post e-Parcel tracking
system from where the purchaser can monitor the progress of the
e. Where payment confirmation information received from
Financial Intermediaries is insufficient to verify the payment details,
Wallace Bishop Jewellers will contact the purchaser and discuss other
payment options including shipping through Australia Post on a Cash On
a. This returns policy is governed by the laws of
b. Merchandise purchased from a Wallace Bishop store
may be returned within 7 days of the date of purchase to the original
store of purchase for exchange only for merchandise of an equivalent
value or a Wallace Bishop gift card of equivalent value.
c. Merchandise purchased via the Wallace Bishop website
may be returned within 30 days of the date of purchase for a full
refund, goods of equivalent value or a Wallace Bishop gift card of
equivalent value. The additional time provided for online purchases is
to allow for delivery delays.
d. Any merchandise returned must be in new and saleable
condition and accompanied by the original sales receipt and original
e. For security purposes, returns of merchandise
purchased via the website, must be registered online. It is necessary
to first complete and submit an online application form. This form is
accessed via your order reference page when you sign into your account.
f. Customised merchandise or merchandise purchased
through special orders will not be eligible for return. Refer to
conditions of sale provided at time of order.
g. Merchandise purchased on the Wallace Bishop online
store may be returned either to your nearest Wallace Bishop store or
posted via secure post to our Brisbane Head Office at 55 Doggett
Street, Newstead, Queensland, 4006. There is no value limit for returns
for items returned in this manner provided all of the conditions stated
in clause 6b,c,d,e,f are met.
h. Merchandise purchased on the Wallace Bishop online
store for $1000 or under and returned in saleable condition to a
Wallace Bishop store may be exchanged for an immediate full refund,
goods of equivalent value or a Wallace Bishop Gift Card of equivalent
i. Merchandise purchased on the Wallace Bishop online
store with a purchase price of over $1000 and returned to a Wallace
Bishop store will need to be forwarded to our Brisbane Head Office for
assessment before a full refund or a Wallace Bishop Gift Card of
equivalent value can be arranged.
j. For merchandise purchased on the Wallace Bishop
online store and returned to Head Office for a full refund or a Wallace
Bishop gift card of equivalent value. You should allow up to 3 weeks
from receipt of your goods at our Head Office before you receive your
full refund or the gift card to be despatched. You will be notified via
email once this has been processed.
k. Any refunds will be processed to the credit card
used for the original purchase.
l. In the interest of health and safety, we do not
accept returns of Pierced Earrings and Body Jewellery due to change of
Warranty and Extended Guarantee Returns
a. Our product comes with guarantees that cannot be
excluded under Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any
other reasonable loss or damage. You are entitled to have the goods
repaired if the goods fail to be of acceptable quality and does not
amount to major failure.
b. In addition, Wallace Bishop offers a 12 month
guarantee on jewellery against defects in material and / or workmanship
and 6 months on repair work conducted in our workshop. The 12 month
guarantee excludes all watches and giftware which are covered by the
manufactures guarantee or warranty and selected fashion jewellery. For
selected items with 3 month guarantee, please refer to the front of
your receipt for details.
c. Any defects in material and/or workmanship that
become evident during the Standard Guarantee validity period will be
remedied by Wallace Bishop. The form of remedy will be at the sole
option of Wallace Bishop and will be limited to repair, replacement or
d. In order to claim a remedy under the Standard
Guarantee the goods must be returned for assessment and accompanied by
the original purchase receipt.
e. The Standard Guarantee does not include the
following to the extent they are permitted in the relevant
i. Damage due to ordinary wear and tear,
ii. Damage due to misuse, accident, alteration, substitution or
iii. Repairs and alterations performed by someone other than Wallace
iv. Theft, disappearance or loss (including loss of gem stones), and v.
Any type of use causing damage or deterioration.
f. Wallace Bishop reserves the right to judge whether
the jewellery has been subject to any of the above mentioned
g. White gold and some silver jewellery is rhodium
plated to enhance its appearance. This rhodium plating can wear off
during normal wear and tear. Accordingly any rhodium plating is
excluded from the Standard Guarantee.
h. When jewellery is repaired under guarantee or
warranty, only the remaining term of the original Standard Guarantee
will continue to apply. When jewellery is replaced under guarantee or
warranty, the new item of jewellery will automatically come with a new
Standard Guarantee of 12 months from the date of replacement.
Despatch in 2-5 business days