Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the issue with the goods is not major, we will repair or replace the item. If we do not do so within a reasonable time, you can choose to have the goods repaired or replaced. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.
Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au.
a. Wallace Bishop offers a 12 month Guarantee from the date of purchase on jewellery against defects in material and / or workmanship and 6 months on repair work conducted in our workshop from the date of repair. The 12 month guarantee excludes all watches and giftware which are covered by the manufactures guarantee or warranty and selected fashion jewellery. For selected items with 3 month guarantee, please refer to the front of your receipt for details.
b. The costs of any repairs and maintenance carried out during the Standard Guarantee period, which are not the result of defects in material and/or workmanship, must be covered by the customer.
c. Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Wallace Bishop. The form of remedy will be a repair, replacement or refund depending on whether the defect is a major or minor failure.
d. In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt or other acceptable proof of purchase.
e. The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;
i. Damage due to ordinary wear and tear,
ii. Damage due to misuse, accident, alteration, substitution or abuse,
iii. Repairs and alterations performed by someone other than Wallace Bishop,
iv. Theft, disappearance or loss (including loss of gem stones), and
v. Any type of use causing damage or deterioration.
f. Wallace Bishop reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.
g. White gold and some silver jewellery is rhodium plated to enhance its appearance. This plating is not permanent and can wear off during normal wear and tear, therefore rhodium plating is excluded from our Standard Guarantee due to wear and tear
h. When jewellery is replaced under Standard Guarantee, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.