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Return Policy

Change of Mind (Non-Warranty) Returns

a. This returns policy is governed by the laws of Queensland, Australia.

b. Merchandise purchased from a Wallace Bishop store may be returned within 7 days of the date of purchase to the original store of purchase for exchange only for merchandise of an equivalent value or a Wallace Bishop gift card of equivalent value.

c. Merchandise purchased via the Wallace Bishop website may be returned within 30 days of the date of purchase for a full refund, goods of equivalent value or a Wallace Bishop gift card of equivalent value. The additional time provided for online purchases is to allow for delivery delays.

d. Any merchandise returned must be in new and saleable condition and accompanied by the original sales receipt and original packaging.

e. For security purposes, returns of merchandise purchased via the website, must be registered online. It is necessary to first complete and submit an online application form. This form is accessed via your order reference page when you sign into your account.

f. Customised merchandise or merchandise purchased through special orders will not be eligible for return. Refer to conditions of sale provided at time of order.

g. Merchandise purchased on the Wallace Bishop online store may be returned either to your nearest Wallace Bishop store or posted via secure post to our Brisbane Support Office at 55 Doggett Street, Newstead, Queensland, 4006. There is no value limit for items returned in this manner provided all of the conditions stated in clause 6b,c,d,e,f are met.

h. Merchandise purchased on the Wallace Bishop online store for $1000 or under and returned in saleable condition to a Wallace Bishop store may be exchanged for an immediate full refund, goods of equivalent value or a Wallace Bishop Gift Card of equivalent value.

i. Merchandise purchased on the Wallace Bishop online store with a purchase price of over $1000 and returned to a Wallace Bishop store will need to be forwarded to our Brisbane Head Office for assessment before a full refund or a Wallace Bishop Gift Card of equivalent value can be arranged.

j. For merchandise purchased on the Wallace Bishop online store and returned to Head Office for a full refund or a Wallace Bishop gift card of equivalent value. You should allow up to 3 weeks from receipt of your goods at our Head Office before you receive your full refund or the gift card to be despatched. You will be notified via email once this has been processed.

k. Any refunds will be processed to the credit card used for the original purchase.

l. In the interest of health and safety, we do not accept returns of Earrings and Body Jewellery due to change of mind.

Warranty and Extended Guarantee Returns 

a. Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  If the issue with the goods is not major, we will repair or replace the item.  If we do not do so within a reasonable time, you can choose to have the goods repaired or replaced.  You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.

Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law.  Full details of your consumer rights may be found at www.consumerlaw.gov.au.

b. Wallace Bishop offers a 12 month Guarantee from the date of purchase on jewellery against defects in material and / or workmanship and 6 months on repair work conducted in our workshop from the date of repair. The 12 month guarantee excludes all watches and giftware which are covered by the manufactures guarantee or warranty and selected fashion jewellery. For selected items with 3 month guarantee, please refer to the front of your receipt for details.

c. The costs of any repairs and maintenance carried out during the Standard Guarantee period, which are not the result of defects in material and/or workmanship, must be covered by the customer.

d. Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Wallace Bishop. The form of remedy will be a repair, replacement or refund depending on whether the defect is a major or minor failure.

e. In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt or other acceptable proof of purchase.

f. The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;

g. Damage due to ordinary wear and tear,

ii. Damage due to misuse, accident, alteration, substitution or abuse,
iii. Repairs and alterations performed by someone other than Wallace Bishop,
iv. Theft, disappearance or loss (including loss of gem stones), and
v. Any type of use causing damage or deterioration.

h. Wallace Bishop reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.

i. White gold and some silver jewellery is rhodium plated to enhance its appearance. This plating is not permanent and can wear off during normal wear and tear, therefore rhodium plating is excluded from our Standard Guarantee due to wear and tear

j. When jewellery is replaced under Standard Guarantee, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.